Frequently Asked Questions

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Click on the questions to view the answers.

  1. What is Winster?
    Winster is the cool new game site where you cooperate with - instead of compete with - your friends to win prizes. It's a great way to make new friends and win real prizes in a relaxed, stress-free environment with other nice people like you!
  2. How does Winster work?
    Start by picking a prize that you would like to win. You earn points by playing games, and when you earn enough points, you win your prize. It's that simple!

    Each day that you log in, you get a certain number of Spins. Click the Spin button to get tokens in games, then move the tokens around your game board to score points.

    But here's the cool part: You can see the other players in your room, and you can trade tokens with them to help each other score points faster! To propose a trade, drag a token that you want to give away from your game board onto a token that you want to get from another player's game board. They can accept or reject your offer!
  3. Does it cost anything to play?
    No. You can play games and win prizes for free. But if you want to win faster, or play more, you can buy more spins or sign up for a monthly membership in Club Winster!
  4. Do you really get your prize for free?
    Absolutely. Don't believe it? Check out the Player Comments!
  5. Who came up with this cool idea?
    Winnie Winster - our founder and Host. Learn more About Us!
  6. Is there a limit to how many prizes I can claim?
    You can claim as many prizes as you win.

    Note that you must be 18 years or older to receive any prize(s). Also, please note that some prizes may not be deliverable or useful outside the US, so please be careful when choosing your prize!
  7. How do I claim a prize?
    There are two ways to claim your prize.

    Click on the flashing "Claim Prize" starburst to the right of your prize.

    Or, click directly on the picture of your prize, then click the "Claim Prize" button.
  8. What are the Club Winster membership levels and what do they cost?
    There are three levels of Club Winster Membership:

    • Basic ($4.99/month) - You get 300 spins each day that you visit.
    • Silver ($7.49/month) - You get 500 spins each day that you visit.
    • Gold ($9.99/month) - You get 800 spins each day that you visit.

    Gold members who would like more than 800 spins each day can purchase up to 16 'Spin Packs' of 200 extra spins each day for an additional charge of $2.50 per Spin Pack per month. Note you can only accumulate up to ten times your daily allotment of spins.
  9. How do I upgrade or downgrade my membership?
    To upgrade or downgrade your Club Winster membership, click on "My Stuff" (on the menu bar), then select "Membership", and click the "Change Membership" button at the left.

    Upgrades take effect immediately. When you upgrade, you will be charged the difference between your current membership level and your new membership level, pro-rated to the end of your current billing cycle. Your billing cycle is not affected. Your spin balance will immediately be increased to your new membership level. Note that if you use PayPal, you will be asked to approve a new Paypal 'subscription' with a partial payment for the balance of your current month, then a full payment each month thereafter.

    Downgrades take effect at the end of your current month. If you pay by PayPal, you will be asked to approve a new Paypal 'subscription' with no payment for the balance of your current month, then a full payment each month thereafter.
  10. How do I cancel my Club Winster membership?
    To cancel your Club Winster membership, click on "My Stuff" (on the menu bar), then "Membership", and click the "Cancel Membership" button at the left.

    Please note that cancellations take effect immediately. Winnie does not refund or pro-rate your last payment, so it is best to cancel just before your next membership billing date.
  11. Why didn't I get my daily membership spins?
    Club Winster membership spins are added to your account the first time you log in each day. So to collect all your spins, you must visit at least once a day.

    Note that your spins are added after midnight, Pacific Standard Time (PST). If you are logged in at midnight PST, you will have to log out and back in to get your spins.

    Also, you can only accumulate up to ten times as many spins as your daily membership alottment. For example, if you are a Silver member, and so get 500 spins each day, you can collect daily spins only if you have less than 5000 available spins.
  12. Can I play if I don't live in the United States?
    Yes, you can play if you live outside the United States, but unfortunately, many prizes can only be delivered within the United States. This is because many of our prize suppliers are able to ship prizes only to United States addresses.

    If you reside outside the United States but would like to join Club Winster anyway, may we suggest that you find (or make) a friend who lives in the United States, and give the prizes to them? When you sign up and are asked for an address, use theirs!
  13. How can I contact Winster customer service?
    The best way to contact us is to send email to:

    Our number is: (650) 376-1460

    Our address is:

    Winster, Inc.
    155 Bovet Road, Suite 303
    San Mateo, CA 94402
  14. What are the Winster terms and conditions?
    Click here for details.
  15. What are the game pieces worth?
    Click here for details.

Having technical problems playing? Click Here for some tips and tricks.